Privacy Policy

FlowTrack Pro — flowtrackpro.net
Last updated: April 7, 2026

FlowTrack Pro LLC ("we," "us," or "our") operates the FlowTrack Pro platform at flowtrackpro.net (the "Service"). FlowTrack Pro is a software-as-a-service platform designed for backflow testing companies to manage devices, testing schedules, compliance records, customer communications, and work orders.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data.

Our commitment: We do not sell your personal information. Your data is tenant-isolated, meaning each company's data is completely separated from other companies on the platform. We collect only what is necessary to provide and improve the Service.

1. Information We Collect

Account and Profile Information

Name, email address, phone number
Company name, address, and business details
User role and login credentials

Customer and Device Records

Customer names, addresses, phone numbers, and email addresses
Backflow device information (serial numbers, locations, types, test results)
Testing schedules, compliance dates, and work order history
Documents and PDF test reports uploaded to the platform

Payment Information

Billing name, address, and subscription plan details
Payment card information is collected and processed exclusively by Stripe; we do not store credit card numbers on our servers

Usage and Technical Data

Browser type, operating system, and device information
IP address and approximate location
Pages visited, features used, and actions taken within the platform
Error logs and performance metrics

2. How We Use Your Information

Provide, maintain, and improve the FlowTrack Pro platform
Process backflow device records, test results, and compliance tracking
Send transactional emails (account verification, password resets, test reminders)
Send SMS notifications (test due reminders, appointment confirmations)
Process subscription payments and manage billing
Provide geocoding and map-based features for device locations
Extract data from uploaded PDF test reports using AI
Respond to support requests and communicate with users
Detect, prevent, and address security issues and fraud
Comply with legal obligations

3. Third-Party Service Providers

We work with trusted third-party providers to deliver the Service. Each provider only receives the minimum data necessary to perform its function.

Provider	Purpose	Data Shared
Supabase	Database hosting (PostgreSQL) and authentication	All platform data (encrypted at rest)
Stripe	Payment processing	Billing name, email, payment card details
Resend	Transactional email delivery	Recipient email address, email content
Twilio	SMS message delivery	Recipient phone number, message content
Mapbox	Geocoding and map display	Addresses for geocoding lookups
Anthropic (Claude)	AI-powered PDF data extraction	Uploaded PDF content for text extraction

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Data Isolation and Security

FlowTrack Pro uses a multi-tenant architecture with strict data isolation. Each company account is completely separated at the database level using row-level security policies. This means:

Your company can only access its own customers, devices, and test records
No other company on the platform can view or access your data
Administrative staff at FlowTrack Pro LLC may access data only for support and troubleshooting purposes

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), encrypted data at rest, secure authentication tokens, and regular security audits.

5. Cookies and Local Storage

FlowTrack Pro uses only essential cookies and browser storage mechanisms required for the platform to function:

Authentication tokens stored in localStorage to keep you signed in
Session data necessary for the application to operate correctly

We do not use advertising cookies, tracking pixels, or third-party analytics cookies. There are no non-essential cookies to opt out of.

6. Data Retention

Active accounts: We retain your data for as long as your account is active and the subscription is maintained
Closed accounts: Upon account deletion, we will remove your personal data within 30 days, except where we are required by law to retain it (e.g., billing records for tax compliance)
Backflow test records: Compliance records may be retained as required by local, state, or federal regulations governing backflow prevention

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request your data in a portable, machine-readable format
Opt-out: Opt out of non-essential communications at any time

To exercise any of these rights, contact us at support@flowtrackpro.net. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You may request the categories and specific pieces of personal information we have collected about you
Right to Delete: You may request that we delete your personal information, subject to certain exceptions
Right to Correct: You may request correction of inaccurate personal information
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
No Sale of Personal Information: We do not sell or share personal information for cross-context behavioral advertising

To submit a request, email support@flowtrackpro.net with the subject line "California Privacy Request." We will verify your identity before processing your request and respond within 45 days as required by law.

9. Children's Privacy

FlowTrack Pro is a business-to-business platform and is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify active users by email and update the "Last updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

FlowTrack Pro LLC (FlowTrack Pro)
flowtrackpro.net
support@flowtrackpro.net