SMS Consent & Opt-In Policy
FlowTrack Pro — flowtrackpro.net
Last updated: April 7, 2026
What messages will I receive?
FlowTrack Pro sends SMS text messages on behalf of backflow testing companies to remind property owners and managers when their backflow prevention devices are due for annual testing. Messages may include:
- Test due date reminders (90, 60, and 30 days before the due date)
- Appointment confirmations and scheduling updates
- Test result notifications
How do I opt in?
Consent is collected by your backflow testing company when you provide your phone number as a customer. By providing your phone number to your testing company and agreeing to receive communications, you consent to receive SMS messages related to your backflow device testing schedule.
Your testing company enables SMS notifications through FlowTrack Pro's platform settings. Messages are only sent when both:
- The company has enabled SMS reminders in their account settings
- A valid phone number is on file for the customer
Message frequency
Message frequency varies. Typically you will receive up to 3 messages per device per year (at 90, 60, and 30 days before the annual test due date). You will not receive more than 10 messages per month.
How do I opt out?
You can opt out at any time by:
- Replying STOP to any message
- Contacting your backflow testing company directly and asking to be removed from SMS notifications
- Logging into your FlowTrack Pro customer portal and updating your notification preferences
After opting out, you will receive one final confirmation message. You will not receive any further SMS messages unless you opt back in.
Help
Reply HELP to any message for assistance, or contact your backflow testing company directly. You may also email support@flowtrackpro.net.
Costs
Message and data rates may apply. FlowTrack Pro does not charge for SMS messages, but your mobile carrier's standard messaging rates apply.
Privacy
Phone numbers are stored securely and are only used for backflow testing notifications. We do not sell, share, or use phone numbers for marketing purposes. For more information, see our Privacy Policy.
Contact
FlowTrack Pro
flowtrackpro.net
support@flowtrackpro.net